Privacy Policy - iMediaFlows | Autonomous Digital Growth for Visionary Brands

Last updated: August 16, 2025

This Privacy Policy describes the policies and procedures of iMediaFlows ("Company," "we," "us," or "our") regarding the collection, use, and disclosure of your information when you use our Service, and informs you about your privacy rights and how the law protects you.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company," "we," "us," or "our" in this Agreement) refers to iMediaFlows, 3705 Ellison RD NW Suite B-1-331, Albuquerque, NM 87114.
Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
Country refers to New Mexico, United States.
Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and all related AI automation services, tools, and platforms provided by iMediaFlows.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Third-party Social Media Service refers to any website or social network website through which a user can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Website refers to iMediaFlows, accessible from https://imediaflows.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including but not limited to the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Information from Third-Party Social Media Services

The Company allows you to create an account and log in to use the Service through the following Third-party Social Media Services: Google, Facebook, Instagram, Twitter, LinkedIn.

If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal Data that is already associated with your Third-Party Social Media Service account, such as your name, your email address, your activities, or your contact list associated with that account.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We use the following types of Cookies:

Necessary / Essential Cookies — Type: Session Cookies. Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.
Cookies Policy / Notice Acceptance Cookies — Type: Persistent Cookies. Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies — Type: Persistent Cookies. Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference.

You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage your registration as a user of the Service.
For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased.
To contact You: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services.
To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
To manage Your requests: to attend and manage your requests to us.
For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
For other purposes: data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

Sharing Your Personal Information

We may share your personal information in the following situations:

With Service Providers: to monitor and analyze the use of our Service and to contact you.
For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
With Affiliates: with our parent company, subsidiaries, joint venture partners, or other companies under common control, requiring them to honor this Privacy Policy.
With business partners: to offer you certain products, services, or promotions.
With other users: when you share personal information or otherwise interact in the public areas with other users, that information may be viewed by all users.
With Your consent: we may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Service may give you the ability to delete certain information about you from within the Service. You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10DLC Messaging Compliance & SMS/Text Messaging Policy

iMediaFlows utilizes 10DLC (10-Digit Long Code) messaging to communicate with clients, prospects, and users who have opted in to receive text messages from us. This section outlines our practices and your rights regarding SMS/text messaging in compliance with carrier requirements, the Telephone Consumer Protection Act (TCPA), and the Cellular Telecommunications Industry Association (CTIA) guidelines.

What is 10DLC?

10DLC is an industry-standard system that allows businesses to send Application-to-Person (A2P) text messages via standard 10-digit phone numbers. All 10DLC messaging from iMediaFlows is registered with The Campaign Registry (TCR) and compliant with carrier policies from major carriers including AT&T, T-Mobile, and Verizon.

Consent & Opt-In

By providing your phone number and opting in to our messaging services, you expressly consent to receive text messages from iMediaFlows. Consent may be obtained through:

Submitting a contact form on our website with your phone number
Texting a keyword (e.g., "START," "JOIN," or "YES") to our designated number
Verbally consenting during a phone call or consultation
Checking an opt-in box during account registration or service signup
Providing your phone number during a live chat or AI-assisted conversation

Consent is not a condition of purchase. You are not required to opt in to text messaging in order to purchase any product or service from iMediaFlows.

Types of Messages

You may receive the following types of text messages from iMediaFlows:

Transactional Messages: Appointment confirmations, service updates, account notifications, onboarding instructions, and dashboard access information.
Promotional Messages: Special offers, new service announcements, product updates, event invitations, and marketing communications.
Support Messages: AI workflow status alerts, system notifications, account manager communications, and customer support responses.

Message Frequency

Message frequency varies based on your interaction with our services. Typically, you may receive up to 10 messages per month depending on your plan and communication preferences. You can adjust your messaging preferences at any time by contacting us.

Message & Data Rates

Message and data rates may apply. Standard messaging and data rates from your wireless carrier may apply to any messages you send or receive. iMediaFlows is not responsible for any charges imposed by your mobile carrier. Please contact your carrier for details about your messaging plan.

Opt-Out / How to Stop Messages

You may opt out of receiving text messages from iMediaFlows at any time by:

Replying STOP to any message you receive from us
Emailing us at support@imediaflows.com with "UNSUBSCRIBE SMS" in the subject line
Contacting us by phone at (505) 312-0805
Requesting removal through your account dashboard settings

Upon receiving your opt-out request, you will receive one final confirmation message stating that you have been unsubscribed. No further messages will be sent unless you re-opt in.

Help & Support

For help or questions regarding our text messaging program, you may:

Reply HELP to any message from us
Email us at support@imediaflows.com
Call us at (505) 312-0805 during business hours (Mon-Fri 8AM-7PM EST)
Visit our contact page at imediaflows.com/contact

Data Protection & Privacy for SMS

Your phone number and messaging consent data are treated as Personal Data under this Privacy Policy. Specifically:

Your phone number will never be sold, rented, or shared with third parties for their marketing purposes.
Your opt-in consent records are securely stored and maintained for compliance purposes.
Phone numbers are only shared with our authorized messaging service providers (e.g., Twilio, Vonage) solely for the purpose of delivering messages on our behalf.
All messaging data is encrypted in transit and at rest.
We maintain detailed opt-in and opt-out logs as required by TCPA and carrier regulations.

Supported Carriers

Our 10DLC messaging is compatible with all major US carriers, including but not limited to: AT&T, T-Mobile, Verizon, Sprint, US Cellular, Boost Mobile, Cricket, MetroPCS, and other regional carriers. Carrier support is subject to change.

Campaign Registration

All iMediaFlows messaging campaigns are registered with The Campaign Registry (TCR) and have been approved by participating carriers. Our brand is verified and our use cases are properly categorized to ensure maximum deliverability and compliance.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, including our 10DLC messaging practices, you can contact us:

iMediaFlows

3705 Ellison RD NW Suite B-1-331
Albuquerque, NM 87114

Phone: (505) 312-0805

Website: imediaflows.com/contact

Email: support@imediaflows.com

For SMS opt-out: Reply STOP to any message or email support@imediaflows.com